Why am I still using 1and1? No, really, why?

from   [email protected]
to  [email protected]
date    Mon, Feb 21, 2011 at 1:15 AM
subject [REDACTED] - 1&1 Internet Support Re: Customer ID, [REDACTED] - websites down

Dear Breandan Dezendorf,

Thank you for contacting us.

Regarding your concern, we would like to inform you that the
web server where your websites are being hosted is up and running.
Could you please check if your sites are still down, because when we
check it here in our end it is already up and running.

If you have any further questions please do not hesitate to contact us.

--
Sincerely,
Giovanni Cometa
Technical Support
1&1 Internet

> gurucollege.net is down, and has been for more than 20 minutes.
> nakalaka.com is down, and has been for more than 20 minutes.
> carolinagreenworks is down, and has been for more than 20 minutes.
> Last traffic in the log is:
>
> 208.115.111.70 - - [20/Feb/2011:21:04:45 -0500] "GET /robots.txt
> HTTP/1.1" 200 176 gurucollege.net "-" "Mozilla/5.0 (compatible;
> Ezooms/1.0; [email protected])" "-"
>
> It's now 9:27 PM.  I've been on hold with your customer service line
> listening to late 90's rock for 5 minutes.
>
> --
> Breandan Dezendorf
> [email protected]
> [email protected]