This site has been pretty much unusable for the last three days. This is why:

When I asked customer support what was going on, the answer I got was this:

We do apologize for the inconvenience that you experience right now. However, we have some issue in our server right now and our admins are currently working about the issue.

No follow ups later, no responses past that. Days of problems, no serious acknowledgment of the issue.

From my outsider perspective, 1and1’s shared databases seemed to be having issues, and any request to my site with a DB backend drove another load spike. Other sites hosted on my 1and1 account (Carolina Greenworks, for example) never went down or had any kind of speed issues. I can’t believe it’s taken me this long, but over this weekend, I’m going to do my best to shift everything over to my ASO hosting account – where I get real answers from real tech support staff.