So, I’ve made a resolution in regards to technology. I’m only buying Seagate drives for home use, from now on.

You see, they decided to honor my warranty – for a drive I purchased in the States well over two years ago – and the turn around time was pretty quick. Living in Dubai, I expect all repairs and warranty work to take 6-8 weeks as usually companies just ship the parts to Europe, where they then get ordered, and then replaced, and then sent back… you see the pattern. Seagate has a warranty shop in Dubai. Better yet, they accept direct mail in RMA’s, unlike Western Digital – who simply tells me to contact their local sales office. (And, for what it’s worth, I’ve never gotten a call back from email or vocicemail I’ve left them. I’m going to have to drive into Dubai with the drive – during work hours – to get them to even look at it. And when it’s ready for pickup, I’ll have to take time off work again to drive back in.)

And that’s it. No more drives from anyone but Seagate. This is what customer service means, and what it does to brand loyalty.

UPDATE: The drive just arrived in time for the weekend. 2 days, not 3-7 as they claimed. They are just doing all sorts of things right!